Terms & Conditions

Shipping

FREE SHIPPING ON ALL ORDERS OVER £10 

Shipping on orders under £10 is only £1 for First Class in the UK or Standard Airmail overseas.

All items are held in stock and we aim to dispatch your order either the same or next business day. Please note that any orders placedon over a weekend will not be shipped until Monday.

From time to time a size or colour option may be temporarily out of stock but not usually for longer than a day or two, if we have any problems with your order we will contact you by email or phone to let you know what is happening, so please make sure that your contact details are correct.

Shhpping Costs

United Kingdom
Under £10
Over £10
First Class
£1
FREE
Recorded Delivery
£2.50
£1.50
Special Delivery
£8
£7
Europe / Rest of the World
Under £10
Over £10
Airmail
£1
FREE
Signed For
£10
£10
 
Shipping Methods
 
Please note that the following timescales are given for guidance only and we will not be held responsible for any delays. Overseas orders are sometimes held while customs checks are carried out.
 
UK Orders
 
First Class orders usually arrive 1-2 days after they are sent. 
 
If you select "Signed for" (recommended) a signature will be required upon delivery. *
 
"Special Delivery" (recommended for orders over £34) insures the delivery whilst in transit and orders should arrive the day after despatch before 1pm (Mon-Thur), they will require a signature upon delivery. *
 
* If there is no one to sign for the delivery the postman will leave a card and the order will be taken back to your local sorting office. The card will explain what your options are for redelivery or collection. The sorting office usually holds items for a week and then they return them to us, if this happens we will get in touch with you to discuss arranging redelivery costs.
 
Worldwide Orders
 
Orders sent by Airmail usually arrive within 10 working days of being posted but may take longer depending on the postal service and delays in Customs.
 
Please note that items sent by this method are not insured, so we recommend that the chosen shipping method for orders over £30 is Signed for Airmail.
 
We only hold proof of posting receipts for 3 months - non delivery of orders must be reported within this time scale.  

Returns

Any other returns must be authorised within 7 days after the day that your order is received using the Returns Request Option if you have an account with us or by sending an email to returns@hideyourpiercing.com. Please note that we are unable to accept any returns of body jewellery where the sealed packet has been opened, due to the intimate nature of these items. We reserve the right to refuse any unauthorised or declined returns, and any items that are returned in a condition that prevents them from being resold will be returned to the customer. Credits raised will be less the initial postage cost that we incurred where free postage was given. 
 
To create a return request through your account:
 
  1. Log in to your account, click on "My Account" (next to the checkout button at the top);
  2. Click on Order History;
  3. Search for the order that you wish to return item(s) from and click on the invoice number;
  4. Select the item(s) that you wish to return, the reason for return, required action and add any comments, then click Create;
  5. Please DO NOT send anything back until you receive an email confirming that your return has been authorised, failure to do this may result in your returns being refused and sent back to sender;
  6. Once authorised you will receive an email that will contain your return authorisation number and details of what to do next, which you must comply with;
We will not be held responsible for any returned items lost or damaged during transit to us.
 
PLEASE MAKE SURE ANY RETURNS ARE IN A PAAED ENVELOPE AND NOT A STANDARD LETTER ENVERLOPE TO PREVENT DAMAGE IN TRANSIT.
 
Complaints
 
Hide Your Piercingis committed to customer satisfaction, any complaints we receive will be treated as top priority and we aim to resolve problems quickly and effectively. Should you wish to make a complaint, simply call us on +44 (0)1386 830060, Monday - Friday 9:00am - 5:00pm (GMT)

Privacy Policy

We are committed to protecting your privacy. We use the information we collect about you only to process orders and create a one to one shopping experience. We do not share the information you provide us with any outside company or third party.
 
Use of information: 
We collect information in several ways.
 
  1. When you place an order, we receive your name, e-mail address, and mailing address and product details. We DO NOT receive your credit card details. Our payment gate providers "SagePay" and "Paypal" processes these on our behalf.
  2. When you enter our competitions, we ask for your name, address and e-mail address to administer the competitions and notify all winners.
  3. We may use the information we collect to occasionally notify you of changes to the website, the latest Hide Your Piercing services and special offers we think you will find valuable.
  4. We do not sell, trade or hire out your personal information to others.
  5. Any questions regarding our privacy policy should be sent to privacy@hideyourpiercing.com
  6. If you wish to be removed from receiving any future mailings please contact us at remove@hideyourpiercing.com
 
Cookies:
Cookies are small bits of data that are stored on your hard drive. Hide Your Piercing website only uses cookies to keep track of the items you have placed in your shopping cart, allowing you to leave the site, and still have your shopping cart when you return.
 
When you complete your order, those cookies are then deleted.